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Standard Client Survey Programs
Your clients are your best marketing / consulting resource.
Are you getting the most out of their free insights and efforts?
Have they offered any suggestions for improving your operations?
Have they referred any new clients to you?
Have their referrals targeted the kind of clients and types of matters you want?
It's well-documented that satisfied clients do all of the above and more. More importantly, they do it at no cost to you!
All you have to do is ask, listen to, and direct them.
We think the foundation for a successful client satisfaction system is the collection and analysis of solid client
intelligence. We offer several programs designed to fit your budget and your time.
Law Firm Administered Package "Snapshot"
- We design four separate questionnaires. ( for "Existing Clients", "New Client Expectations"; "Interim Satisfaction Assessment"; and "End of Matter Assessment")
- We provide appropriate Excel program worksheets for entering the results.
- We provide three hours of on-site training for your staff plus a one-hour follow-up meeting with your staff to enable them to perform the necessary data-entry.
- Cost: $350
DB Start-Up Package
- We design four separate questionnaires,( as above).
- We provide appropriate Excel program worksheets for entering the results.
- We provide three hours of on-site training for your staff plus a one-hour follow-up meeting with your staff to enable them to perform the necessary data-entry.
- We prepare and produce cover letter for existing client survey (maximum 500) and return envelope [excluding postage].
- We do data entry and compilation of results of Existing Client survey, including selected cross tabulations.
- We prepare and discuss report.
- Cost: $850
DB Full Support Package
- We provide everything included in the DB Start-Up Package plus:
- We assume responsibility for the ongoing data entry and compilation of results of the New Client, Interim and End of Matter Assessments.
- We produce quarterly reports on the results and trends.
- Cost: By agreement based on scope of services.
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